Privacy policy.

On Route Electrical (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our services.

1. Information We Collect

We may collect personal information when you:

  • Contact us via phone, email, or our website.

  • Request a quote or book our services.

  • Engage with us through social media or marketing campaigns.

The types of information we may collect include:

  • Your name, phone number, email address, and home or business address.

  • Job details (for example, property access or electrical requirements).

  • Payment information (if applicable).

  • Any other details you choose to provide to us.

2. How We Use Your Information

We use your information to:

  • Provide and manage our electrical services.

  • Respond to enquiries and provide quotes.

  • Schedule and complete electrical work.

  • Send invoices, receipts, or other business communications.

  • Improve our customer service and operations.

  • Comply with legal or regulatory requirements.

We will not sell, rent, or trade your personal information to third parties.

3. Sharing Your Information

We may share your information only when necessary, such as:

  • With trusted third-party service providers (e.g., payment processors, software tools).

  • When required by law, regulation, or government authorities.

  • To protect the safety, rights, or property of On Route Electrical and its clients.

4. Data Security

We take reasonable steps to safeguard your personal information from misuse, loss, and unauthorised access. However, no method of transmission over the internet or storage system is completely secure, so we cannot guarantee absolute security.

5. Cookies & Website Usage (if applicable)

If our website uses cookies, they may be used to improve user experience, track website performance, and personalise content. You can manage or disable cookies through your browser settings.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates to your information.

  • Request removal of your information, unless we are legally required to keep it.

To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

On Route Electrical
Email: jonathon@onrouteelectrical.com.au
Phone: 0452 557 001